Privacy Policy

Effective Date: September 2022
Last Updated: March 2025

Welcome to Deslo Stairs Company. Your privacy is critically important to us, and this Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website [www.deslostairs.com] .

By using our Website, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

1.1. Personal Information

When you visit our Website, interact with us, or make an inquiry, we may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment gateways)
  • Company name (if applicable)
  • Any other information you voluntarily provide through forms, emails, or chats

1.2. Non-Personal Information

We automatically collect non-personal data through cookies and tracking technologies, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our Website
  • Device type (desktop, tablet, mobile)
  • Referring and exit pages

2. How We Use Your Information

We use the collected data to:
Improve our Website experience and provide personalized content
Process inquiries, orders, and transactions
Respond to customer support requests
Send promotional emails and newsletters (only if you opt-in)
Monitor Website analytics and performance
Prevent fraudulent activities and security breaches
Comply with legal obligations


3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
✔️ SSL encryption for secure data transmission
✔️ Regular security audits and updates
✔️ Limited access to your personal information by authorized personnel only

Despite our best efforts, no method of transmission over the Internet is 100% secure. If you suspect any security vulnerabilities, please contact us immediately.


4. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to improve user experience and Website performance.

4.1. Types of Cookies We Use

  • Essential Cookies – Necessary for Website functionality
  • Analytics Cookies – Track visitor interactions (Google Analytics, etc.)
  • Marketing Cookies – Used for advertising and retargeting
  • Functional Cookies – Enhance user preferences and experience

You can manage your cookie preferences through your browser settings.


5. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal information. However, we may share data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (for order fulfillment)
  • Marketing platforms (Google Ads, Meta Ads, etc.)
  • Analytics providers (Google Analytics, Hotjar, etc.)
  • Legal and compliance authorities (if required by law)

Each third party has its own privacy policy governing the use of your information.


6. Your Privacy Rights

6.1. General User Rights

As a user, you have the right to:
✔️ Access, update, or delete your personal information
✔️ Opt-out of marketing emails and tracking
✔️ Request data portability (export of your data)
✔️ Restrict or object to data processing

6.2. GDPR Compliance (For EU Visitors)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
✔️ The right to be informed about data collection
✔️ The right to request correction or erasure
✔️ The right to withdraw consent at any time

To exercise any rights, contact us at Info@deslo.ca.


7. Data Retention

We retain personal information only as long as necessary for legal, operational, or business purposes. After this period, we securely delete or anonymize your data.


8. External Links

Our Website may contain links to external sites (e.g., Instagram, Facebook, YouTube). We are not responsible for their privacy policies, so we recommend reviewing their terms separately.


9. Policy Updates & Changes

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date.

If significant changes are made, we will notify you via email or a Website notice.


10. Contact Information

For any privacy-related concerns, please contact us at:

📧 Email: Info@deslo.ca
📍 Address: 6415 Northwest Dr, Missisauga, ON L4V1X1
📞 Phone: 877-520-1507

Thank you for trusting Deslo Stairs! We prioritize your privacy and security.